{"id":4074,"date":"2026-08-18T10:00:00","date_gmt":"2026-08-18T10:00:00","guid":{"rendered":"https:\/\/kaisaimoto.com\/?p=4074"},"modified":"2026-08-25T07:05:51","modified_gmt":"2026-08-25T07:05:51","slug":"electric-vehicle-after-sales-planning-checklist","status":"publish","type":"post","link":"https:\/\/kaisaimoto.com\/fr\/electric-vehicle-after-sales-planning-checklist\/","title":{"rendered":"Electric Vehicle After-Sales Planning Checklist for Importers"},"content":{"rendered":"<p>Electric vehicle after-sales planning is essential to a complete distribution plan. Importers and dealers need to understand how product questions, damaged packages, technical issues, warranty requests, and replacement parts will be handled after delivery.<\/p>\n<p>The right time to plan this process is before the first order, not after a customer reports a problem. This checklist helps buyers identify the information and responsibilities that should be confirmed with a manufacturer.<\/p>\n<h2>1. Define the local service role<\/h2>\n<p>First, decide who will handle customer and dealer support in the destination market. The answer may depend on the sales channel, vehicle application, dealer network, and technical capability available locally.<\/p>\n<p>Clarify:<\/p>\n<ul>\n<li>Who receives product questions<\/li>\n<li>Who performs arrival inspection<\/li>\n<li>Who handles basic troubleshooting<\/li>\n<li>Who coordinates technical escalation<\/li>\n<li>Who manages warranty requests<\/li>\n<li>Who orders and stores replacement parts<\/li>\n<\/ul>\n<p>India, Pakistan, and Southeast Asian markets should be assessed separately. Import, registration, labeling, operating, and service expectations may differ by country and vehicle category.<\/p>\n<h2>2. Request complete product documentation<\/h2>\n<p>Service teams need a reliable product reference. Before importing a model, request the documents needed to identify the vehicle, configuration, electrical components, assembly requirements, and operating instructions.<\/p>\n<p>Ask for:<\/p>\n<ul>\n<li>Approved model and configuration information<\/li>\n<li>Battery, motor, controller, and charger details<\/li>\n<li>Assembly or receiving instructions<\/li>\n<li>Product and package identification method<\/li>\n<li>Inspection and acceptance records<\/li>\n<li>Technical escalation contact<\/li>\n<li>Parts identification information<\/li>\n<\/ul>\n<p>The current Kaisai records do not yet confirm all model-specific battery, motor, charger, controller, warranty, or spare-parts details. These should be confirmed before a distributor publishes a detailed service promise.<\/p>\n<h2>3. Plan the arrival-inspection process<\/h2>\n<p>After-sales work begins when the shipment arrives. A receiving process can help the buyer identify quantity, packaging, configuration, and visible damage before products move into a dealer or customer channel.<\/p>\n<p>Record:<\/p>\n<ul>\n<li>Package count and labels<\/li>\n<li>Vehicle model and configuration<\/li>\n<li>Visible damage<\/li>\n<li>Included parts and documents<\/li>\n<li>Assembly or handling issues<\/li>\n<li>Photos and notes for any discrepancy<\/li>\n<\/ul>\n<p>Kaisai&#8217;s current OEM information states that vehicles are disassembled for shipment and protected with wooden frames. The distributor should prepare warehouse space, receiving staff, and a process for reporting a shipment issue.<\/p>\n<h2>4. Separate technical support from warranty decisions<\/h2>\n<p>A technical question does not automatically mean a warranty case. The distributor should create a simple process for collecting the issue, identifying the vehicle and component, checking the circumstances, and escalating the case when required.<\/p>\n<p>Collect:<\/p>\n<ul>\n<li>Vehicle model and configuration<\/li>\n<li>Order or package reference<\/li>\n<li>Component involved<\/li>\n<li>Customer or dealer description of the issue<\/li>\n<li>Photos or videos where useful<\/li>\n<li>Operating conditions and timing<\/li>\n<li>Immediate action already taken<\/li>\n<\/ul>\n<p>Do not promise a warranty result until the applicable warranty terms and case-review process are confirmed.<\/p>\n<h2>5. Prepare a parts-identification process<\/h2>\n<p>Electric scooters and three-wheelers may require support for vehicle, battery, motor, controller, charger, lighting, braking, body, or other components. The distributor should know how to identify the correct replacement part before placing a request.<\/p>\n<p>Confirm:<\/p>\n<ul>\n<li>Part name and model reference<\/li>\n<li>Compatibility with the vehicle configuration<\/li>\n<li>Required photos or serial information<\/li>\n<li>Packaging and shipping method<\/li>\n<li>Replacement or repair procedure<\/li>\n<li>Expected response route<\/li>\n<\/ul>\n<p>The current Kaisai after-sales records do not contain a finalized public spare-parts policy or response time. These terms should be confirmed for the selected product and distribution arrangement.<\/p>\n<h2>6. Define the dealer communication process<\/h2>\n<p>Dealers should know where to send questions and what information to include. A standard form can reduce incomplete requests and help the distributor identify repeated issues.<\/p>\n<p>The form may include:<\/p>\n<ul>\n<li>Dealer and customer contact details<\/li>\n<li>Vehicle and configuration reference<\/li>\n<li>Purchase or delivery date<\/li>\n<li>Problem description<\/li>\n<li>Photos or video<\/li>\n<li>Parts requested<\/li>\n<li>Requested response or next step<\/li>\n<\/ul>\n<p>This information can also show which product instructions, training materials, or configuration explanations need improvement.<\/p>\n<h2>7. Include support decisions in the order plan<\/h2>\n<p>After-sales requirements should be discussed before the commercial order is finalized. This is particularly important for a customized OEM project where the appearance, configuration, accessories, documents, and packaging may differ from a standard product.<\/p>\n<p>Kaisai confirms that appearance and configuration customization is supported. The confirmed OEM process is:<\/p>\n<ol>\n<li>Requirements and quotation<\/li>\n<li>Sampling and confirmation<\/li>\n<li>Contract signing and deposit payment<\/li>\n<li>Mass production and quality inspection<\/li>\n<li>Acceptance and delivery<\/li>\n<\/ol>\n<p>The current MOQ is 10 units. A buyer can use the requirements and quotation stage to clarify the intended service model, documentation, parts questions, and acceptance process.<\/p>\n<h2>8. Review after the first delivery<\/h2>\n<p>The first shipment should be used to improve the support system. Review the most common dealer questions, receiving issues, component requests, and customer concerns.<\/p>\n<p>Track:<\/p>\n<ul>\n<li>Arrival and packaging issues<\/li>\n<li>Assembly questions<\/li>\n<li>Technical questions<\/li>\n<li>Parts requests<\/li>\n<li>Warranty cases<\/li>\n<li>Dealer training needs<\/li>\n<li>Repeat-order feedback<\/li>\n<\/ul>\n<p>This review can support better product documents and a more practical plan for future orders.<\/p>\n<h2>Conclusion<\/h2>\n<p>After-sales planning helps importers protect the customer experience and organize their relationship with a manufacturer. Confirm the product documents, receiving process, technical escalation, warranty terms, parts identification, and dealer communication route before launch.<\/p>\n<p>Kaisai can discuss electric two- and three-wheeler product requirements and customized OEM projects. Contact Kaisai to request model-specific product and after-sales information for your market.<\/p>\n<p><strong>Request Product Information<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Learn how importers and distributors can plan electric vehicle after-sales support by reviewing documentation, parts, warranty, technical escalation, and receiving procedures.<\/p>","protected":false},"author":2,"featured_media":3681,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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